Delivery
We ship from two places, and every product page tells you which one before you buy.
| UK stock | Overseas partner stock | |
|---|---|---|
| Dispatch | 1–2 working days | 1–2 working days |
| Delivery after dispatch | 2–5 working days | usually 4–9 working days (exact estimate on the product page) |
| Tracking | Yes, emailed when it ships | Yes, emailed when it ships |
- Which is which? Look for the “Ships from a UK warehouse” line or the 🚚 “Ships from our overseas partner warehouse” label on each product page.
- Mixed orders: if your basket has both, they arrive as separate parcels at their own speeds. You only pay delivery once.
- No surprise charges: the price you pay at checkout is the full price. There is nothing extra to pay on delivery.
- Delivery area: United Kingdom.
- Free delivery on orders over £50. Below that, a small flat rate is shown at checkout before you pay.
If a UK-stock order hasn't arrived within 7 working days of dispatch, or an overseas order within 12, email mail@puddingcats.co.uk and we'll chase it down.
Returns & cancellations
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to return the items to us.
- Items should be unused and in their original packaging.
- To start a return, email mail@puddingcats.co.uk with your order number.
- Refunds are issued to your original payment method within 14 days of us receiving the return.
- Return postage for change-of-mind returns is paid by the customer; we cover it for faulty or incorrect items.
Damaged, faulty or incorrect items
Under the Consumer Rights Act 2015, all products must be as described, fit for purpose and of satisfactory quality. If something arrives damaged, faulty or isn't what you ordered, email us within 48 hours of delivery with a photo. We'll put it right with a replacement or full refund — and you won't need to post the faulty item back.
Hygiene exceptions
For hygiene reasons, we can't accept change-of-mind returns on sealed hygiene items (feeding, grooming and litter products) once the seal is broken — unless they're faulty, in which case your statutory rights apply in full.